IT Support Desk Technician

FLSA STATUS: Hourly/Non-Exempt

DEPARTMENT: Information Technology

SUPERVISOR: IT Manager

DIRECT REPORTS: No

Position Summary

Power Connector, LLC is entering a new and exciting phase of growth and opportunity filled with innovative and progressive thinking and strategizing with Amphenol.

The Information Technology Support Desk Technician is responsible for diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. This position’s primary focus is to ensure employees can work without interruption by quickly resolving technical issues.

This individual is a dynamic, adaptable, open-minded problem solver with exceptional interpersonal, communication, and analytical skills. In turn, these skills will be used to increase ticket resolution time, user satisfaction, ticket prioritization and workload efficiency, and the system improvement process. This position will work closely with the Information Technology Manager and our corporate team to emphasize the company’s true business potential.

This position is responsible for supporting Power Connector and occasionally our sister company, Amphenol NEXUS Technologies, in Stamford CT.

Minimum Qualifications

 Education:

• High school diploma or equivalent required
• Associate degree in information technology, Customer Science, or related field preferred

Experience:

• 0-3 years of experience in IT support, help desk, or technical support role
• Experience with Windows and/or macOS environments

 Knowledge:

• Basic understanding of computer hardware, software, and networking concepts
• Knowledge of operating systems (Windows, macOS)
• Understanding of Microsoft 365/Office Suite and common business applications
• Familiarity with IT security best practices (password policies, phishing awareness)
• Basic networking concepts (DNS, DHCP, Wi-Fi connectivity)

Skills:

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple support tickets
• Documentation and attention to detail
• Remote support tools usage
• Time management and ability to work under pressure
• Team collaboration and escalation judgement