We're looking for a talented and passionate IT Support Analyst, to join Wildlife's Corporate Technology team.

As an IT Support Analyst, you'll play a key role in providing the best tech support experience for all Wilders around the globe. You'll be in constant contact with all departments of the company, seeking to provide the best assistance and also helping to constantly improve procedures and systems so we can provide best-in-class support services. It is highly important to bring not only a great technical background but also excellent communication and organizational skills! 

We know that the work we do has a high impact on our company's success and culture. The right person for this position is curious by nature, and comfortable in a "take the initiative" environment, loves solving problems, and can thrive in a fast-paced business. 

What you'll do

• Manage all tickets assigned to you in our system, ensuring SLA compliance, high customer satisfaction, and definitive solutions for recurring problems;
• Facilitate the onboarding of new Wilders, guaranteeing that all newcomers receive the necessary accounts, permissions, instructions, and devices to perform their roles from day one;
• Execute workstation and IT device provisioning and de-provisioning, continually improving our IT Asset Management process to maintain accurate inventory control;
• Provision, install, upgrade, and troubleshoot licenses for a variety of video and game production software, including Adobe Creative Suite, Autodesk Suite, Unity, Unreal, Cursor, and Krea;
• Provide comprehensive support and troubleshoot incidents across MacOS and Windows workstation environments, as well as iOS and Android mobile devices;
• Create highly structured documentation—such as knowledge base articles, how-tos, and user guidelines—for both our internal team and end-users;
• Identify proactive opportunities to improve systems and procedures, moving beyond simple ticket resolution to drive efficiency, automation, and best-in-class support services;
• Maintain and support office infrastructure, including local servers, Cisco Wi-Fi, and Google Meet hardware;
• Administer Google Workspace, managing requests and resolving incidents within tools like Gmail, Calendar, and Drive;
• Manage access permissions and troubleshoot issues across other core systems, such as Jira, Confluence, Unity, Microsoft Entra, and Okta;
• Configure and support remote connection applications (e.g., Parsec, AnyDesk) tailored for our Artist environments;
• Troubleshoot and support specialized Artist devices and peripherals, including high-end monitors and Wacom Cintiq drawing tablets;