Administrator

How you’ll make an impact:

As a Salesforce Administrator, you’ll play a vital role in supporting and continually improving Strata’s Salesforce platform. We are looking for a proactive individual who can partner with users and stakeholders to understand business needs, maintain and enhance Salesforce functionality, and deliver solutions using platform best practices.

The Salesforce Administrator will be responsible for day-to-day administration and support of the platform while contributing to enhancements, automation, integrations, and continuous improvement initiatives. This role will gather requirements, configure and test solutions, troubleshoot issues, maintain system and data quality, and help drive effective adoption of Salesforce across the business.

The ideal candidate has a solid understanding of Salesforce administration and can independently deliver routine to moderately complex configuration and enhancements within established architecture and governance standards. This role collaborates with teams across the business and works closely with other Enterprise Applications team members on more complex solutions and projects.

Responsibilities of this role include:

Salesforce Administration & Configuration

• Configure and maintain Salesforce functionality, including Flow, assignment rules, approval processes, validation rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Administer the Salesforce user lifecycle, including user setup and deactivation, roles, profiles, permission sets, access, and licensing.
• Respond to user issues, service requests, and change requests, troubleshooting problems and implementing appropriate solutions.
• Support Salesforce upgrades, releases, testing, and change control processes.
• Maintain sandbox environments used for development, testing, and training.
• Create and maintain reports and dashboards that provide users and business stakeholders with actionable information.
• Maintain system documentation, configuration documentation, procedures, and knowledge articles.
• Train users on Salesforce functionality and new features and help drive effective adoption of the platform.

Workflow Automation & Process Optimization

• Gather and document business requirements and translate well-defined business needs into Salesforce configuration and enhancements.
• Build and maintain Salesforce automation using Flow and other appropriate declarative platform capabilities.
• Examine business processes, identify opportunities for improvement, and recommend or implement efficiencies using Salesforce capabilities.