3PL Manager

Our Story

Launched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.  

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of _TIME1_00’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace. 

What You'll Do

As the 3PL MANAGER for the EMEA region, you will play a crucial role in ensuring operational excellence of our EMA Supply Chain. You will be the main point of contact for our 3PL and responsible for positioning SDJ as the preferred customer for operational performance. This position will require close collaboration with our Customer Operations team as well as our Commercial teams.

The position will report to the Senior Manager, Fulfillment Operations - UK/EU.

What You’ll Be Working On

Your responsibilities will extend across Logistics Operations, Order Delivery and Compliance, and Supplier-Facing functions:

3PL Management

· Act as the primary operational owner for SDJ's EMEA warehouse network across the UK, France and Poland.

· Manage and monitor the day-to-day logistics, fulfilment and last-mile delivery operations to customers across the EMEA region.

· Partner with our 3PL providers to maintain compliance with retailer, distributor and customer requirements.

· Handle order discrepancies, claims and chargebacks.

· Prioritise outbound orders and inbound deliveries based on business needs.

· Review and approve 3PL invoices.

· Support inventory-related investigations and issue resolution in partnership with the Inventory team.

· Proactive Communication: Provide clear visibility on order progress and communicate proactively any foreseen delays.

Operational Excellence

· Develop and implement strategies to enhance the efficiency of 3PL operations across the EMEA network.

· Drive standardisation of processes, reporting and operational governance across warehouse partners.

· Lead continuous improvement initiatives to simplify processes, improve service levels and reduce manual activities.