Partnerships Account Manager

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Partnerships Account Manager supports Charlie Health’s Partnerships team by ensuring top notch patient experience and referral source experience for our go-to-market channels.
You’ll play a critical role in supporting patients’ journey into care with Charlie Health, while maintaining the accuracy and efficiency of our internal systems — helping ensure that every client seeking care can be connected to the right treatment pathway without delay.

You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations. You will be both internal- and patient-facing in your day to day, driving significant access for patients and referral sources alike.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

This role is ideal for someone who is highly organized, detail-oriented, and motivated by operational excellence. You’ll work closely with internal stakeholders to support complex admissions and discharge workflows, maintain data quality, top-tier patient and referral source customer service, and support the broader goal of expanding access to life-saving mental health care.This role will play a critical role in designing, operationalizing, and executing cross-functional workflows that ensure an optimal referral experience, including accurate patient data capture, authorization, timely admission, compliance, and patient and referral source support throughout the Charlie Health experience.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• SLA and KPI Development
  • Work cross-functionally to design performance standards and metrics to ensure scalable and consistent performance; manage team to performance and quality standards
• Process Design and Improvement
  • Continuously evaluate and optimize pre-admission, in-care, and post-care operational processes to enhance efficiency, accuracy, and scalability. Identify automation opportunities and implement solutions to streamline workflows and reduce manual effort
• Manual Data Entry: 
  • Execute data entry tasks, ensuring data is entered accurately and efficiently into relevant systems or databases. Establish quality control measures to minimize errors and maintain data integrity
  • Review and process referral information daily to ensure accuracy and completeness
  • Maintain up-to-date and organized referral and provider data in internal systems
  • Create and update account and contact records to reflect new or changing provider relationships
• Quality Assurance: 
  • Support development and scalability of quality assurance measures and perform regular audits to validate the accuracy and completeness of data. Develop and maintain documentation of data processes, standards, and best practices
• Cross-Functional Collaboration: 
  • Collaborate with stakeholders from various departments including admissions, clinical, growth strategy, partnerships, care experience, and compliance to understand patient, referral source, and data requirements and priorities. Communicate effectively with internal teams to address data-related issues and support business objectives

Requirements

• Bachelor's degree in Business, Operations, Healthcare
• 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus)
• Exceptional attention to detail and accuracy in managing data
• Excellent organizational and time-management skills, with the ability to manage high-volume workflows
• Proficiency with CRM platforms (Salesforce experience preferred) and comfort working with digital tools and databases
• Strong written and verbal communication skills and a collaborative working style
• Ability to work independently, prioritize multiple tasks, and meet deadlines
• Passion for Charlie Health’s mission to expand access to high-quality mental health care
• Exceptional communication and deescalation skills, you are motivated by solving difficult problems for clients and providing exceptional service
• Exceptional interpersonal, listening, and relationship-building skills
• Resourceful with a natural ability to structure and solve ambiguous business problems
• Proactive self-starter and natural multitasker with a willingness to “be scrappy” driving continuous improvement
• Ability to work flexible hours to meet the needs of the team and patients
• Work authorized in the United States and native or bilingual English proficiency

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $60,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $69,000 and $91,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-REMOTE

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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