Escalation Engineer
Posted 29 Sep 2026
Advertised as “Senior Escalation Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Visa sponsorship
- Not offered
No salary listed for this role.
Field of studyComputer Science, Cybersecurity, Engineering, Information Systems, Mathematics
Study levelBachelor's
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
Minimum qualifications:
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
- 7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field.
- A minimum of 3+ years of in-depth experience with a major cloud platform.
- Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript).
- Proficiency in using Git and source code management systems for code collaboration.
- Proficiency with REST APIs or GraphQL.
- Proficiency with command-line tools and Linux operating system environments.
- A fast learner with a natural curiosity, a passion for technology, and the ability to work independently.
- A deep understanding of web technologies (e.g., HTTP, HTML, DNS).
- Experience leveraging AI tools to increase task efficiency.