Customer Relationship Management Administrator

Location:  Remote (USA)

Experience Level:  Mid-level

Position Type:  Full-Time, Customer Relationship Management Administrator

Volexity is looking for a Customer Relationship Management (CRM) Administrator to join its Customer Success team. This role owns the health, accuracy, and functionality of Volexity's CRM platform. The CRM Administrator will manage system configuration, data integrity, automation, and reporting, while also maintaining the customer and internal employee portal experience. Given the sensitivity of the data flowing through this platform, a strong commitment to data security and confidentiality is essential.

JOB DESCRIPTION

Volexity's CRM Administrator will be responsible for maintaining and optimizing the CRM environment that supports both internal customer relationship management, internal employee operations, and the external-facing customer portal. This person will work closely with Customer Success, Sales, Marketing, Products, Services, and Threat Intelligence teams to ensure the platform supports day-to-day operations and delivers a reliable, secure, and intuitive experience for customers accessing critical product and managed security service information.

This role offers the opportunity to:

• Be part of a growing, industry-leading cybersecurity company
• Own and shape a core system that powers both internal operations and the customer-facing portal
• Collaborate with Volexity’s technical teams across a range of disciplines
• Work on both the CRM administration and customer-facing product delivery, while providing an emphasis on handling sensitive data responsibly

RESPONSIBILITIES

As a CRM Administrator, responsibilities will include, but are not limited to:

CRM Administration

• Administering and maintaining Volexity’s existing CRM, including user access, profile permissions, workflows, page layouts, record types and data fields
• Ensuring data integrity through regular audits, deduplication, and cleanup processes
• Creating and maintaining dashboards and reports to track pipeline, engagement, retention, and other key metrics

Customer Portal Administration

• Maintaining the customer portal, ensuring accurate, seamless delivery of product licenses, documentation, and training materials
• Managing the workflow and presentation of the Services team’s reported incidents, alerts, and vulnerability notifications delivered through the portal
• Configuring and maintaining customer-facing reports and dashboards
• Ensuring portal access, permissions, and sharing rules align with customer license entitlements, so customers see only what they are authorized to access