Customer Support Engineer

TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in the area of wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and communications systems that range from small form factor radio products to fully integrated solutions.

At TrellisWare, we connect passion with purpose and together we make an impact- on our careers, our company, and the world. And you can too. If you love to innovate and collaborate in a dynamic environment where boundaries are being pushed, you belong at TrellisWare. Where the opportunity to serve is not a challenge but a gift. Where you’re never going alone. Because there’s too much at stake to go solo.

Our Tactical Engineering Customer Support Team is seeking a Senior Customer Support Engineer. You will work closely with customers and the TrellisWare Business Development, Engineering and Field Support Teams to enable customers to successfully deploy TrellisWare waveforms, radios and accessories. This will include initial engagement (pre-order), network design, customer demos/trials and providing solutions to customer problems. Enhancing cohesiveness and maintaining team morale is a responsibility of all our team members, as is the ambition for self-improvement and talent development. Through this dedication to unity and professional advancement, each team member is directly impacting the successful outcome of TrellisWare's deliverables and setting the tone for our core values of delivering excellence, pushing boundaries, and empowering people.

The essential duties and responsibilities include:

• Work with Business development and Product Management to understand technical needs of customers.
• Support and/or lead technical interchange meetings with customers to develop clear requirements and suggest most-beneficial use of TrellisWare products.
• Provide education to customer of TrellisWare’s Radios, Waveforms, and other products at a functional and system performance level – appropriate to customer’s needs.
• Lead technical execution of small and large customer contracts as assigned by Business Development
• Support Business development in the field with system-level expertise, often at customer sites, during critical requirements, design, or testing phases.
• Conduct design, deployment, and testing of candidate systems using TrellisWare products to validate and verify suitability for customer use.
• Document and provide new candidate requirements for TrellisWare Products based upon knowledge of and experience with customer uses cases.
• Advocate for the customer needs within Engineering, Product Management, and Business Development.