Information System Engineer

Summary

We are seeking an experienced and customer-focused Principal Information System Engineer to join our IT team. The ideal candidate will have strong experience managing modern workplace technologies and troubleshooting complex technical issues. This role reports to our Director, IT Operations and will work closely with both our in-house engineers and Managed Service Providers (MSPs) supporting Treeliners from every department across multiple countries.

Responsibilities

• Serve as the primary technical escalation point for the IT organization, including providing hands-on support to end users as needed.
• Hands-on leadership for complex technical initiatives.
• Serve as a secondary technical decision-maker for IT Operations, providing recommendations to the Director on tooling, standards, and vendor issues.
• Administer, support, and optimize cloud-based enterprise technologies, including endpoint, identity, and security management solutions.
• Manage modern workplace technologies and troubleshoot complex technical issues.
• Administer and maintain Microsoft 365, Microsoft Intune, and Microsoft Entra ID environments, including Conditional Access Policies and endpoint security configurations.
• Manage identity and access solutions, including Okta and Multi-Factor Authentication (MFA), to safeguard Treeline systems and data.
• Develop and maintain PowerShell scripts to automate routine administrative tasks and improve operational efficiency.
• Partner with in-house engineers and MSPs to support employees across multiple departments and countries.
• Maintain accurate documentation, ticket updates, and knowledge base articles in accordance with established ITSM processes.
• Collaborate with local and remote coworkers and vendors to design, implement, and continuously improve IT solutions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 8-10+ years of experience in systems administration, endpoint management, identity management, or IT operations.
• A broad range of overall IT experience, including Windows, Mac, Databases, Storage, Security, Networking and public clouds.
• Strong hands-on experience with the following or similar:
• Microsoft 365 Administration
• Microsoft Intune
• ManageEngine Endpoint Central
• Microsoft Entra ID, including Conditional Access Policies