Business Analyst

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.

We are seeking a Senior Business Analyst with a strong background in Property & Casualty (P&C) insurance to join our team. The ideal candidate brings 5 or more years of experience and deep knowledge of insurance operations, workflows, and systems. This role owns the business analysis workstream across cross-functional initiatives, serving as the primary bridge between business stakeholders and technology teams. The Senior BA translates business needs into clear requirements, drives solution design, and ensures deliverables align with organizational strategy.

Key Responsibilities:

· Partner with producers, brokers, underwriters, and other business stakeholders to understand current-state processes, identify opportunities for improvement, and translate business context into technical decision-making.

· Lead requirements discovery and solution design for the company's custom-developed CRM and related internal systems, spanning production pipelines, quoting, submissions, renewals, and commission processing.

· Elicit, analyze, and document business requirements, including functional specifications, user stories, acceptance criteria, process maps, and data mapping specifications, for development teams.

· Perform impact analysis to assess how proposed changes affect downstream systems, integrations, operations, and compliance.

· Collaborate with product owners, the Solution Architect, QA, and development teams throughout the SDLC to ensure requirements are technically feasible, testable, and accurately implemented.

· Own cross-functional initiatives from intake through delivery, proactively recommending process improvements, system enhancements, and development priorities aligned with business strategy.

· Support requirements for carrier data exchange, ACORD messaging, surplus lines tax filings, and delegated authority workflows as needed.

· Mentor and guide junior analysts or business users involved in requirements gathering and user acceptance testing.

Required Qualifications:

· 5 or more years of experience as a Business Analyst, with a proven track record of leading requirements efforts on complex projects.

· Deep background in commercial P&C insurance with direct experience supporting producer and broker operations across the submission, placement, renewal, and commission lifecycle. Familiarity with wholesale, surplus lines, or delegated authority workflows is a plus.

· Experience serving as a product owner or lead analyst for a CRM or business application, including backlog management and iterative delivery.

· Strong written and verbal communication skills with the ability to present information clearly to both technical and non-technical audiences.

· Bachelor’s degree in Business Administration, Information Systems, or a related field, or equivalent combination of education and experience.

Core Competencies-

· Stakeholder Management: Builds trusted relationships with producers, brokers, and internal teams; influences decision-making through credibility and domain expertise.

· Insurance Acumen: Applies deep knowledge of commercial P&C operations, including multi-carrier environments, delegated authority programs, and wholesale and surplus lines distribution, to drive meaningful solutions.

· Collaboration & Adaptability: Works effectively across cross-functional teams, adapts to shifting priorities, and thrives in a fast-paced environment.

· Integration Thinking: Understands how systems interact and reasons through data flows, dependencies, and downstream impact of requirements decisions.

Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority