Technical Support Engineer

This is your chance to break into the data & AI space and accelerate your career. As a Technical Support Engineer at Windfall, you'll be right at the center of the action: supporting the implementation of new Windfall customers, configuring their accounts, mapping real datasets, and making sure our platform runs smoothly for them every day. You'll take on both proactive and reactive data and technical support challenges, becoming the go-to problem-solver our customers rely on. If you want hands-on experience with real data, direct customer impact, and a fast-moving team that will invest in your growth, this is the role for you.

This isn't a deeply technical or SQL-heavy position—we're looking for a resourceful problem-solver who thrives on finding answers, likes working with data, has incredible attention to detail, and is motivated by seeing customers succeed.

We're on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.

Responsibilities:

• Configure new customer accounts and map initial datasets
• Monitor and support data delivery queues
• Triage, troubleshoot, and resolve inbound support tickets, escalating to the appropriate team when needed
• Support wealth analytics reports and match analysis workflows
• Monitor account and dataset health, and address issues before they escalate
• Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements
• Maintain accurate and thorough records of all account and support activity in Pylon and Salesforce
• Proactively follow up on open items to ensure timely resolution and a positive customer experience
• Contribute to improved knowledge bases, AI workflows, and customer experiences

Requirements:

• Bachelor's degree
• 2+ years of professional experience, with 1+ years of experience in technical support, data/marketing analyst, or CRM-adjacent role, ideally in a tech or SaaS environment
• Comfort working with data files (e.g., CSV), CRM data models (i.e., objects/records), and spreadsheets; no SQL or deep technical background required
• Familiarity with Salesforce, HubSpot, or similar CRM/database platforms
• A desire to grow your career and professional skill set at Windfall
• Proven ability to adapt to shifting priorities and manage multiple tasks effectively
• Exceptional communication skills, both written and verbal
• Proven ability to analyze and resolve issues effectively
• A positive attitude and a genuine desire to help customers succeed

Additional Information:

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across Utah. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site

Compensation range: About Windfall Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.   We comply with CCPA. For more information on how we comply, review our privacy notice.   Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.    We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.