Technical Support Engineer

At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics. 

Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.

At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics. 

Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.

About the RoleSupport is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.

This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.

At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.

StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.

Responsibilities

• Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
• Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
• Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
• Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.