Customer Service Representative

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.

Overview
The Customer Service Representative serves as a key liaison between customers and US Conec, ensuring a seamless order-to-delivery experience. This role supports Sales, Product Management, and Application Engineering teams by managing customer interactions, processing orders, and maintaining strong relationships across a global customer base.

Responsibilities
• Process and expedite customer orders accurately and efficiently using internal order management systems
• Prepare and manage quotes, contracts, and project-level pricing in collaboration with Sales and Product Management
• Coordinate order scheduling, routing, invoicing, returns, and credit issuance
• Serve as the primary point of contact for customer inquiries via phone and email
• Provide guidance on shipping requirements and export documentation
• Maintain detailed records of product specifications, pricing, and customer account activity
• Develop and apply in-depth knowledge of US Conec products, tools, and services
• Support customer account setup and assist with credit information collection
• Collaborate cross-functionally to resolve quality concerns and meet customer requirements
• Facilitate clear communication between customers and internal teams, including Sales and Engineering
• Build and sustain strong relationships with assigned accounts and support regional team needs
• Assist Sales with leads, product launches, change notifications, and sample coordination
• Identify process improvement opportunities and contribute to solution implementation

Must Haves
• Associate degree or equivalent experience
• 3+ years of customer service, account support, or inside sales experience
• Strong organizational skills with high attention to detail and ability to prioritize effectively
• Excellent verbal and written communication skills
• Proven ability to manage customer relationships and navigate challenging situations professionally
• Proficiency with Microsoft Office and ERP/order management systems • High level of professionalism, adaptability, and teamwork orientation