Customer Support Call Center Agent

Sustainable Talent is partnering with NVIDIA, a global leader that has been transforming computer graphics, PC gaming, and accelerated computing for over 25 years. 

We are looking for a Customer Support Call Center Agent to support our client's growing team. This is a full-time (W-2) contract role based in Santa Clara, CA. We offer competitive pay $28/hr - $30/hr  based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

Job Description:

• Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.
• Make outbound calls as needed for follow-up support.
• Document and track customer interactions in system, ensuring all information is accurate and up-to-date.
• Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.
• Escalate unresolved issues to higher level support or management when necessary.
• Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.
• Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.
• Handle sensitive or confidential customer information with care adhering to privacy policies.
• Collaborate with team members and supervisor to continuously improve customer service processes.
• Maintain a calm and professional attitude in stressful or high-volume situations.
• Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.
• Continues training and development with internal sales teams for product updates and support tools.

Qualifications:

• Excellent verbal and written communication skills.
• Strong attendance record is required.
• Ability to handle confidential matters with discretion.
• 3+ years of experience.
• Minimum of a high school diploma or equivalent experience.
• Mature mind-set focusing on being accountable, dependable, and culpable.
• Able to work in a fast-paced environment.
• Flexible with schedule changes, lunch changes, OT, and work assignments.
• Articulate, hard-working, and quick on your feet with the ability to present information concisely.
• Knows how to organize and prioritize work smoothly with good time management.
• Can thoughtfully work both collaboratively and independently with little supervision.
• Critical thinker with excellent problem-solving skills.
• Works well with a variety of people and partners with a positive customer service
• Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.

About Sustainable Talent

Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services.

Equ****al Opportunity Statement

Sustainable Talent is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds, experiences, and perspectives.