Workplace Operations Manager

Requisition ID: 274548 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As Manager, Workplace Operations, you will contribute to the overall success of Workplace Operations by working collaboratively with peers and partners while leading a team of Community Leads across multiple spaces and locations. You will help ensure employees have the tools, flexibility, and workspaces they need to perform, collaborate, and deliver at their best.

Is this role right for you? In this role, you will:

• Lead and drive a customer-focused culture across the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provide direct support to the Senior Manager, Operations, for day-to-day operations, service delivery, and sustainment.
• Monitor and analyze team workload, identify opportunities to optimize support across workspaces, and create capacity for additional value-added work and projects.
• Manage end-to-end workplace operations processes while maintaining service-level standards and operational consistency.
• Champion a high-performance environment by supporting recruitment, retention, employee development, succession planning, and team engagement.
• Develop and motivate the team by fostering a diverse, equitable, and inclusive work environment.
• Track and report on service volumes, trends, space capacity, activities, and overall sustainment using centralized tools.
• Manage relationships with Real Estate, building operators, property managers, external vendors, partners, and leaders to support premises improvements and operational needs.
• Ensure business partner requests, concerns, issues, and complaints related to buildings, premises, and workplace services are addressed promptly and proactively.
• Support employee engagement events and activities for the team and employees working within the Bank’s spaces.
• Support all aspects of the workplace environment, both in person and virtually, through platforms such as MS Teams, Viva Engage, SharePoint, and other workplace tools.
• Apply sound judgment to identify, troubleshoot, and resolve complex functional and operational issues.
• Lead Workplace Leadership Committees with stakeholders to review the current state of the space and align on employee experience and operational objectives.
• Serve as a primary point of contact for escalations related to facilities, technology, amenities, behaviours, security access, keys, storage, and other workplace requests.
• Manage administrative and financial activities, including invoice approvals, expense processing, budget control, cost savings, expense tracking, KPI reporting, and HR-related accountabilities.