KYC Operations Agent

Team description:

Our KYC Operations team sits at the heart of SumUp's ability to grow responsibly. We verify new and existing merchants, making sure the right businesses can access our products quickly and compliantly. This role is essential to keeping our process running smoothly — without it, merchants wait longer and our market risks falling behind. If you're detail-oriented, eager to learn, and ready to make a real difference from day one, this is a great place to start.

📍 Take a look at our Sofia office

What you'll do:

• Review and process verification cases for new and existing merchants, ensuring their onboarding is completed accurately and on time

• Meet daily case targets while maintaining a high standard of quality

• Work closely with senior agents and quality assurance colleagues to learn the ropes and handle cases with growing confidence

• Navigate internal tools and databases to gather and validate merchant information

• Flag any unusual patterns or issues to the relevant team leads

You'll be great for this role if…

• Fluency in both English and German, with strong written and verbal communication skills in both languages.

• Experience in a KYC, compliance, or customer support environment is a plus, though not essential.

• Comfortable working with databases and digital tools, with solid general computer literacy.

• A genuine enthusiasm for learning new processes and adapting to a structured, target-driven environment.

• Strong attention to detail and a methodical approach to reviewing information.

Why you should join SumUp:

• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup

• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

• 📚 A dedicated annual L&D budget of €2000 and 10 paid days of educational leave which can be used to attend conferences and/or advance your career through further education

• 🏖️ Generous time off: 25 days of paid leave, plus one extra day per year of service (up to 35), along with public holidays and special leave options

• 🏥 Peace of mind: additional health insurance and life insurance

• 💪 Stay active: on-site yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities

• 🍽️ Meal support: benefit from a tax-free food voucher program plus flexibility via our Re:Benefits platform

• 🚌 Easy commute: free shuttle buses connecting directly to Joliot-Curie metro station

• 🌴 Break4me: 1-month sabbatical after 3 years of service

• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

This role is office based in Sofia, Bulgaria.

About SumUp:

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.