Control Room Technician

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. ASG delivers customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

Job Summary

As a Control Room Technician, you’ll create and operate livestream broadcasts, working as an Image Operator/AD, Carousel Operator, Xpression Operator, Remote Coordinator, or Prompter. This is a Flex, on-site position based in Midtown Manhattan, New York. You’ll maintain and update tracking documents, partner closely with the producer team on incoming requests and changes, and manage ASIN/SKU information to keep production running efficiently. You’ll work with tools including OBS, Xpression, and AWS MediaLive to ensure quality streams and provide top-notch customer service with a solutions-oriented mindset. The right person excels at detail, communication, creative problem-solving, and navigating deadline pressures.

This is a flex position with variable hours, working as needed based on business needs. Occasional early, late, or event-based support may be required.

 

What You'll Do

Carousel Operator

• Manage the creation of all broadcasts.

• Own and maintain tracking documents containing all broadcast information.

• Collaborate daily with the producer team to manage incoming requests and all changes.

• Add all ASINs/SKU information to broadcasts.

• Manage creation and influencer proxy access for all channels.

• Diagnose issues in the Creator App and troubleshoot with the product team.

• Create and maintain SOPs for daily functions and new developments.

• Stay in close and frequent communication with the control room team, including the director.

• Moderate live chats.

• Manage rollout videos and track them.

• Start, stop, monitor, and configure streaming encoders and apps such as Restream, AWS Elemental MediaLive, AWS Elemental MediaConnect, AWS CloudWatch, AWS S3, EEG Falcon, EEG Lexi.