Operations Master Scheduler

About THG 

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. 

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. 

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.  

With us, you’ll go further, faster. What are you waiting for? 

Location: 111 Fieldcrest Ave, Edison, NJ, 08837

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

About Bentley Labs

Bentley Laboratories is a premier beauty contract manufacturer based in Edison, NJ. For over twenty years, Bentley has been a trusted supplier for the world’s top global beauty brands, creating and producing award-winning innovations across the skincare, bodycare, haircare, hygiene and color cosmetics  categories. Bentley’s core manufacturing capabilities include OTC’S; skincare emulsions; surfactant systems for haircare, bath & body products; hot fill processing for solid stick deodorants, lip balms, and other wax systems; and powders for dry shampoos and loose powder face applications. Known for its innovation capabilities, quality, and manufacturing excellence, Bentley maintains the highest standards in GMP compliance, safety, and operational efficiency.

Why be an Operations Master Scheduler at Bentley Labs?

The Master Scheduler is responsible for developing, maintaining, and communicating the organization’s long-term production schedule to ensure customer demand, manufacturing capacity, material availability, labor requirements, and operational constraints are effectively balanced.

This position serves as the bridge between Sales, Customer Service, Planning, Purchasing, Warehouse, Compounding, Production, Quality, and Operations, translating customer demand and business priorities into an achievable forward-looking manufacturing plan.

The Master Scheduler focuses primarily on the medium- and long-term planning horizon, identifying capacity constraints, scheduling conflicts, material risks, and resource requirements before they impact execution.

As an Operations Master Scheduler, you will: 

• Develop and maintain the Master Production Schedule (MPS) based on demand, orders, forecasts, inventory needs, and business priorities.
• Maintain a rolling 8–12+ week production outlook with longer-range visibility where practical.
• Translate customer demand into achievable production plans based on manufacturing capacity.
• Assess capacity across production equipment, labor, warehouse space, quality requirements, and material availability.
• Identify and proactively address capacity constraints, bottlenecks, scheduling conflicts, and resource gaps.
• Perform capacity-versus-demand analysis and escalate projected shortages or overloads to Operations leadership.
• Establish and communicate production priorities aligned with customer requirements, material availability, operational efficiency, and business objectives.
• Coordinate with Purchasing, Planning, and Quality to ensure material availability and account for testing, release timelines, validations, investigations, and other quality constraints.
• Partner with Operations and Production leadership to optimize manufacturing campaigns, reduce changeovers, and maximize equipment and labor utilization.
• Assess the impact of new orders, expedited requests, forecast changes, material delays, equipment downtime, and other disruptions on the master schedule.
• Provide realistic production date commitments and maintain visibility of planned versus actual production performance.
• Lead regular scheduling and capacity review meetings, communicating significant schedule changes and downstream impacts to stakeholders.
• Ensure schedule accuracy and the integrity of planning data used for decision-making.
• Support continuous improvement initiatives focused on scheduling, capacity utilization, lead-time reduction, inventory management, and manufacturing efficiency.
• Develop, maintain, and report scheduling KPIs for Operations leadership.

Planning Horizons

The Master Scheduler is expected to manage production through defined planning horizons:

Long Range – 8+ Weeks
Capacity planning, major customer demand, forecasts, material requirements, resource constraints, and anticipated manufacturing load.

Mid Range – 3–8 Weeks
Production sequencing, campaign planning, material readiness, equipment requirements, and identification/resolution of capacity conflicts.

Near Term – 1–2 Weeks
Transition of the approved master schedule to the short-term scheduling/production team for detailed execution.

The Master Scheduler should generally not manage hourly production activity or routine daily line adjustments unless those changes materially affect the master production plan.

What skills and experience do I need for this role?

• 3–5+ years of experience in production planning, scheduling, supply chain, manufacturing operations, or a related field.
• Experience in cosmetic, pharmaceutical, OTC, personal-care, food, chemical, or other regulated manufacturing environments is desirable not essential. 
• Experience developing or managing master production schedules in a manufacturing environment.
• Strong understanding of manufacturing capacity planning and production workflows.
• Experience working with ERP/MRP systems.
• Advanced Excel and data-analysis skills.
• Ability to analyze large amounts of operational data and convert it into actionable production plans.
• Strong organizational and prioritization skills.
• Excellent cross-functional communication skills.
• Ability to identify conflicts and risks well in advance and drive resolution across departments.

Compensation

• $115,000–$125,000 annually, based on experience, skills, and qualifications.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.