Network Incident Response Engineer
Posted 12 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
CertificationsCCNP
Build More Than Just a Career. Build Your Future.
At Vailexa, we’re not just hiring — we’re building thinkers, creators, and future leaders.
We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and grow beyond limits, you’ll feel right at home here.
Key Responsibilities
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Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration.
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Manage and progress P2 and P3 incidents within the operational support queue.
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Support manufacturing, warehouse, and office locations throughout North America and the broader global enterprise.
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Perform troubleshooting across OSI Layers 1 through 4 to isolate faults and restore services.
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Diagnose network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation.
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Troubleshoot Layer 2 technologies including VLANs, trunking, MAC address tables, spanning-tree operations, switching loops, and wireless connectivity.
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Troubleshoot Layer 3 technologies including IP addressing, subnetting, inter-VLAN routing, routing tables, WAN connectivity, and BGP operations.
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Analyze Layer 4 connectivity issues involving TCP, UDP, firewall policies, application reachability, session establishment, resets, and timeouts.
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Support SD-WAN operations and troubleshooting activities utilizing Cisco vManage.
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Investigate site outages and node failures to determine root cause and implement corrective actions.
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Coordinate with internet service providers and telecommunications carriers to resolve WAN and circuit-related issues.
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Troubleshoot wireless saturation, RF interference, roaming issues, access point connectivity problems, and endpoint wireless challenges.
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Identify network changes, hardware failures, software bugs, and external factors contributing to incidents.
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Use network monitoring, observability, and troubleshooting platforms to identify affected infrastructure and accelerate service restoration.
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Participate in daily operational review meetings and dashboard reviews to prioritize workload and track incident progress.