Social Media Account Manager

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. 

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About the role:

We are looking for a Senior Community/Account Manager to manage the social media communities of some key global brands in Morocco. The role combines account management, community engagement, content publishing, social listening, performance analysis, and proactive crisis management.

Key Responsibilities :

• Manage the brands’ communities across social platforms, including always-on and real-time engagement, moderation, and customer care.
• Publish and manage social content, including asset uploading, tagging, and organic post setup, ensuring consistency with brand guidelines.
• Monitor brand sentiment, conversations and trends, identifying opportunities and potential issues.
• Analyze social media performance and provide actionable insights and recommendations.
• Support proactive crisis monitoring and management, including escalation of potential issues.
• Work closely with creative, content, strategy and account teams to ensure a consistent and engaging brand presence.

What we're looking for :

• 5+ years of experience in Community Management, Social Media or Content Management, preferably in an agency environment.
• Strong understanding of social platforms, online communities, content trends and digital culture.
• Experience managing social media for major brands.
• Strong analytical, communication and organizational skills.
• Ability to work in a fast-paced environment, manage multiple priorities and respond effectively to real-time situations.
• Fluency in French, English and Arabic/Darija.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

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