Growth Operations Specialist

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI.

Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

Job Summary 🧾

We are a specialized team that acts as a strategic connection between the client and Yalo. We are dedicated to deeply understanding the client's needs and translating them into effective digital campaigns strategies. We serve as strategic campaign consultants, identifying key audiences, the most impactful WhatsApp functionalities, and the messages that will best resonate with their objectives.

Our scope covers, the agile coordination of internal teams, the execution of campaigns, the proactive recommendations based on our campaigns expert knowledge, and the maintenance of constant and transparent communication with the client. And to ensure their satisfaction and success of their engagement/activation initiatives.

What are the responsibilities for this role? 🧠

Campaigns Management

• Responsible for executing the day-to-day operation activities.
  • Campaign strategy creation
  • Schedule Campaigns / Campaign execution
  • Agile coordination of internal teams
  • Delivery proactive recommendations to the customer.
• Responsible for some customers portfolio. (based on the capacity.)
• Responsible to report status of the campaigns internally and with the customer.

Strategy Development

• Collaborate with the Customer Success team to create marketing strategies aligned with the business goals.

Others

• Responsable to find and implement continuous improvement on our Operations Process.
• Support on Internal Initiatives.