We are seeking a IT Specialist to join our corporate team supporting federal initiatives! This position is full-time and will be based out of New London, CT.

Responsibilities

• Support authorized museum information technology, gallery systems, theater systems, public-facing connectivity, and digital infrastructure while complying with cybersecurity and access-control requirements.

• Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks capable of handling hundreds of concurrent museum guests.

• Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.

• Experience managing cloud storage and SaaS platforms used for museum operations.

• Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to the theater.

• Monitor and maintain internal and public networks to ensure reliable connectivity.

• Perform approved backup, restoration, and data-protection tasks for systems within the Contractor’s assigned scope.

• Process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures. The Contractor shall not grant access outside delegated authority.

• Provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems within the assigned scope.

• Work with the Exhibits Tech and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.

• Support events with live-streaming configurations, lighting control setups, or AV presentations.

• Manage the visitor portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

Requirements

• Education & Years of Experience – Bachelor’s Degree in Computer Science, Information Technology, or a related field preferred however; professional experience and certifications may be considered for substitution

• Three (3) to six (6) years of systems-administration or technical-support experience. Experience in a museum, library, gallery, public attraction, or other high- uptime environment

• Certifications: Industry standard certifications including CompTIA A+, Network+, or Security+. Cloud certifications (AWS/Azure) or Google Workspace Administration are highly valued.