Service Desk Analyst
Posted 15 Oct 2026
Advertised as “Service Desk Level 1 Analyst (Mexico)”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- Level 1
- Expected experience
- 1–2 yrs
- Management level
- Individual contributor
- Employment
- Remote
Compensation
No salary listed for this role.
Role speciality
Service Desk Support
Useful technologies
ITILMicrosoft 365Microsoft OfficeWindows
Required qualifications
Study levelCertificate
Preferred qualifications
CertificationsHDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals, CompTIA A+
Field of studyComputer Science (or related)
Study levelAssociate degree or higher
Join DYOPATH as a Service Desk Level 1 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You’ll Love Working Here
- **Purpose with Passion-**Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- **Grow & Thrive-**From certifications to career paths, DYOPATH invests in your development.
- **Award-Winning Culture-**Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
- **Fun & Respectful Teamwork-**A collaborative, upbeat environment where achievements are celebrated.
Benefits
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
Role Overview
- Location: Remote (Mexico)
- Schedule: 1st Shift (3a-12 noon) Monday through Friday; Flexible to cover other shifts based on operational need
- Pay Rate: 17,000 MXN
Your Mission as a Service Desk Level 1 Analyst
- Respond to incoming phone calls, emails, and chat messages requesting technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
- Resolve technical issues when possible and escalate when necessary
- Ensure timely and accurate resolution of all service desk requests
- Conduct follow‑up with customers or employees to ensure satisfaction
- Continuously improve technical skills through training, certifications, and self‑directed learning
- Participate in special projects as assigned