IT Environment Support Specialist

Location: Wroclaw - 2 days office/3 days remote

IT Environment Support Specialist

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Job Summary:

The Ops SME is responsible for overseeing vulnerability management activities across the organization's infrastructure, applications,

databases, and cloud environments. The role focuses on identifying, assessing, tracking, and remediating security vulnerabilities while

ensuring compliance with cybersecurity policies, regulatory requirements, and internal risk management standards.

Essential Functions of the Job:

Together with the AMS Lead:

· Lead and coordinate end-to-end vulnerability management activities across enterprise systems.

· Review and analyse vulnerability scan results

· Prioritize vulnerabilities based on risk, severity, exploitability, and business impact

· Collaborate with application, infrastructure, cloud, database teams and vendors to drive timely remediation

· Monitor remediation progress and ensure adherence to established SLA requirements

· Prepare and present periodic vulnerability metrics, dashboards, and executive reports

· Support internal and external audits by providing evidence related to vulnerability management controls

· Ensure compliance with cybersecurity policies, security standards, and regulatory requirements

· Coordinate exception management processes and document risk acceptance decisions

· Act as an escalation point for critical and high-risk vulnerabilities

· Required 24/7 on-call support (e.g. escalations, vacation, holiday, weekend coverage)

· Working in a corporate IT environment with multiple disciplines to deliver projects in line with customer needs

· Working in a corporate IT environment in the Operational / Support Service Management role meeting ITIL framework

Analytical/Decision Making Responsibilities:

· Ability to prioritize tasks based on criticality.

· Must be able to work within a matrix organization – balancing the needs of the service line against firm initiatives and goals

· Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles

· Analyse trends to identify automation and optimization opportunities.

· Identify, manage and resolve complex issues, preventing escalations, where possible.