Technical Support Engineering Manager

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.

What You’ll Do:

The Global Field Organization (GFO) at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The GFO aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. 

About the Role:

As a Manager of Technical Support Engineering, you'll be at the center of ensuring our dedicated infrastructure remains stable, reliable, and performant. You’ll lead daily support operations, triage incidents, drive escalations, and ensure that hardware is monitored, maintained, and delivered effectively for our clients. You'll oversee a team of experienced Systems Operations Engineers and help build a new team focused on our Bare Metal support model. This role balances tactical execution with operational maturity, working cross-functionally with engineering, product, and infrastructure teams to scale processes as we grow.

In this role, you will:

• Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.
• Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.
• Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.
• Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.
• Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
• Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.