ERP Functional Support Specialist

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience? 

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

The Role

We are looking for an ERP Functional Support Specialist – Finance (Business Central) to support Finance users across a growing international organisation.
The role focuses on functional support for Microsoft Dynamics 365 Business Central, primarily across Finance processes including AP, AR, GL, Fixed Assets and taxes.
This is a functional rather than technical role. The successful candidate should first understand the business need and look for the right process, standard functionality or configuration before proposing technical solutions.
You will support an expanding multi-country Business Central environment, with a rollout planned across 50+ countries, and will have the opportunity to grow over time into a broader Functional Analyst role.

What You’ll Do

• Provide L1/L2 functional support to Business Central Finance users.
• Analyse user questions and incidents and identify whether issues relate to process, data, setup or system functionality.
• Guide users towards the correct use of Business Central and standard Finance processes.
• Support Finance areas including AP, AR, GL, Fixed Assets and taxes.
• Take ownership of support requests through resolution or appropriate escalation.
• Document solutions and contribute to self-service materials, knowledge bases, training documentation and support automation.