Campaign Operations Manager

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Role Overview

The Senior Campaign Operations Manager is a pivotal role responsible for taking operational delivery across CRM, Promotional Operations and Front-End Content & Merchandising to a new standard, giving the business and senior leadership genuine confidence in what's being built, executed and delivered across every owned channel and touchpoint.

You're hands on enough to troubleshoot live platforms and lead incident response the moment a campaign or promotion needs it, with an eagle-eyed view across everything live and everything coming next. You lead people the same way you lead delivery: coaching the team to raise their own standards, not just directing their work, and setting benchmarks the wider function can build on.

Operating at the intersection of CRM, Operations and Product, this role is central to Fanatics' ambition to become the #1 Online US Casino by 2030. 

Key Responsibilities

Delivery Accountability & Operational Control

• Hold end-to-end accountability for the operational running of campaign, promotion and front end content delivery across the team, ensuring all requirements from Commercial, Analytics, Product and Engineering are in place from approved brief through build, QA, deployment, monitoring and post-launch review.