Enterprise Mission Success Manager

Second Front Systems is looking for a technically fluent, mission-driven, high-agency Senior Enterprise Mission Success Manager to own our most complex and strategic customer relationships.

Operating at the frontline of the Second Front customer journey, you will be responsible for the success of a focused portfolio of enterprise customers, guiding their experience from the moment they sign with Second Front, through kickoff, implementation, authorization, steady-state support, and renewal. These accounts involve complex architectures, multiple products or programs, demanding timelines, and senior stakeholders on both the commercial and government side.

You will serve as the dedicated primary point of contact and trusted technical advisor for these customers as they deploy on Game Warden, acting as the daily connective tissue between customers, engineering, security, and product. You will go deep on the technical details, anticipate risks before they become escalations, and ensure your customers achieve authorization and secure deployment of their SaaS solutions.

As a key partner to essentially every function within the Second Front ecosystem, you will be the core connective tissue between those teams and our customers, serving as not just a critical link to them, but also to the missions that our customers support.

Note: Candidates must reside in one of our approved hiring hubs:
• DC/Maryland/Virginia
• Raleigh/Durham/Chapel Hill, NC
• Denver/Colorado Springs, CO
• Dallas/Fort Worth, TX

What You'll Do

• Own a portfolio of high-value, technically complex enterprise accounts, serving as trusted advisor to customer engineering, security, and executive leadership.

• Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews, including account plans and success roadmaps.

• Guide customers through complex technical implementations, including containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions that affect authorization.

• Navigate customers through Authority to Operate and FedRAMP processes, including higher DoD impact levels (IL4/IL5), and proactively resolve security and compliance blockers.

• Own high-severity technical escalations end to end, diagnosing issues alongside support, engineering, and security teams and driving them to resolution.

• Manage multi-stakeholder, multi-program relationships, aligning commercial customers, government sponsors, and program offices around shared outcomes.

• Own renewal and expansion strategy for enterprise accounts, identifying growth opportunities and partnering with Sales on larger, multi-year contracts.