IT Support Specialist

Are you the person friends and family call when their tech stops working? Do you get a kick out of fixing a problem and watching someone get back to their day? How about being the go-to person for technology at a cybersecurity company?

You're patient, curious, and never happier than when you're figuring out why something isn't working. Whether it's a frozen laptop, a conference room that won't connect, or a new hire's first morning, you stay calm and get people back to work.

As a cloud-based IT organization, we're breaking the traditional mold and thinking creatively about how we can make the day-to-day life of our employees simple. We're always looking for innovative solutions, and we need someone with the wit and determination to help us achieve our goals.

In this role, you'll be the first point of contact for end-users who need technical help and the face of IT at our HQ in Herndon, VA. You'll resolve everyday device, account, and app issues, keep our conference rooms and shared spaces running smoothly, and make sure every new hire starts with the access and equipment they need. It's an onsite role, so you'll be the person who makes sure the technology people walk up and touch works exactly like it should.

If you're up for the challenge, we want to hear from you!

What Expel can do you for you

• Provide the autonomy to find problems and propose solutions.
• Give you hands-on experience with a modern, cloud-first IT stack.
• Surround you with a team of problem solvers.
• Ensure you get support, mentoring, and feedback to make you successful.

What you can do for Expel

• Be the first point of contact for end-users who need technical help, and escalate anything that needs admin or engineering changes.
• Keep end-users updated on the status of their requests.
• Provide friendly and unflappable walk-up and break-fix support for IT-owned systems at HQ, including conference room, AV, kiosk, and shared-space technology.
• Run new-hire onboarding sessions and make sure new hires have access on day one.
• Make sure assets ship and come back on time, working with our device lifecycle vendor.
• Help end-users get the most from our tools through one-on-one, small group, and organization-wide training sessions.
• Keep our end-user documentation and IT knowledge base current.
• Spot recurring issues in tickets and recommend improvements.

What You Should Bring With You

• Strong troubleshooting skills, with a desire to get to the root of an issue.