Customer Support

Evoplay is one of the leading iGaming providers, recognized for its innovative approach to game development and technological solutions.

Our mission is to surprise not only the iGaming market but the entire entertainment industry with our interesting and unique products. Our game portfolio of 200+ titles, where each is a unique and exciting story, is presented all over the world, including Europe, Latin America, Asia, and the CIS. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games. Evoplay is the first to introduce a 3D/VR gambling game at ICE 2018, and created Dungeon: Immortal Evil — the first 3D RPG-inspired hack and slash video slot in 2020. We have received numerous nominations at prestigious iGaming awards ceremonies (EGR’s Awards, CasinoBeats, SBC Awards, etc.).

The expertise we’re looking for

• Computer and tech proficiency;
• Excellent communication skills;
• B2 English, Ukrainian— both spoken and written.
• Understanding of client-server communication
• Experience working with POSTMAN, API requests.

Would be a plus

• Experience in customer support;

• Higher education in computer science;

• Basic knowledge of any programming language.

• Experience in Kibana or Grafana.
  Your position will include

• Managing and supporting the integrations of our software products into external projects, as well as technical support for partners after the integrations;

• Communication with partners and clients who use our APIs via corporate chats and other communication tools;

• Tech documentation maintenance;

• Admin panel management: creating new accounts, managing access for customers and colleagues, etc.

• Analysis of players’ gaming activity.

• Managing alerts.

Working Schedule
The Shift work (day shifts,night shifts 2/2, 8 am — 8 pm).

What we offer

We believe that people do their best work when they have the freedom to grow, the support they need, and time to recharge. That’s why we’ve built a benefits package that supports your well-being, development, and work-life balance.

• 20 paid working days of annual leave
• 12 paid sick days
• An additional day off on your birthday
• Access to a corporate psychologist to support your mental well-being
• Remote and hybrid work options
• Flexible working hours
• A strong culture of volunteering and social responsibility, with opportunities to join and organize charitable initiatives
• Internal mobility program to explore new roles and career paths

We’re always looking for talented people who are passionate about products, technology, and the world of entertainment. If you’re ready to grow with us, send us your CV and portfolio — we’d love to meet you and explore what we can achieve together.

Your CV will be carefully reviewed by our TA department, and if it meets the requirements of the position, we will contact you within 3 business days to discuss the possibility of scheduling an interview.