Practice Manager

At Juno Veterinary, we’re building the next generation of animal care. Our mission is to make sure every pet—and every person who cares for them—has the support they need to thrive. We’re proudly Canadian, founder-owned and committed to the Juno Standard of Care: great medicine delivered by a team that feels supported.

Juno is growing in Vancouver. As new practices come to market, we want to meet the people leaders who could help build the teams that bring them to life. This is a chance to connect about future Practice Manager (PM) opportunities, not an application for a specific immediate opening.

Reporting to our Clinic Operations Lead, this key role will be responsible for ensuring the clinic is operating optimally across all people, functions, care and member experience. This leader will also work closely with the in-clinic Medical Director to ensure maximum collaboration and cohesiveness across all functions of the clinic. This will be achieved by a focus on people to ensure the clinic has the right people in the right roles; development and fostering of skills that will support in building a dynamic and effective team as well as a pipeline of talent; scheduling and team member deployment to ensure the clinic runs efficiently in accordance with the operational optimization strategy put in place by Clinic Operations. 

The leader in this role will work towards building an exceptional care team, have excellent communication skills, ensure accountability, instill trust and build relationships, develop their team, and thrive in a cross-functional environment.

In this role, we are looking for a leader who is passionate about pets and the people who love them, and someone who is excited about coaching and mentoring a team to help us bring our mission to life as we grow. 

What You’ll Do:

• Lead a team of passionate and diverse individuals
• Empowering the clinic team to deliver an exceptional member experience 
• Manage the individual performance of team members and ensure accountability with respect to work quality, member satisfaction, teamwork, patient care, and embodying the ‘Juno Way’
• Own the appointment schedule, dedicating adequate time to strategic planning and maximizing productivity, ensuring that appointment flow is seamless and maximized from day to day;
• Build effective teams, from the recruitment process through to onboarding and identifying top talent while ensuring an appropriate mix of skills, perspectives, and experience
• Identify development opportunities for the clinic team, providing regular feedback and being accountable to support ongoing growth and skill development resulting in productive clinic operations, placing optimal skill sets across workflows in the clinic
• Represent for your team to ensure that they feel heard and their perspective is visible during leadership discussions
• Collaborate with the clinic team to create a regular cadence of communication, meetings and ensuring the in-clinic Leads are provided opportunities to present and connect with their peers
• Ensure member escalations are addressed personally or routed to appropriate parties for prompt resolution
• Be a leader in implementation of the Juno Brand Tenets to ensure the team has maximum job love and supports one another to be better 
• Create and manage clinic schedules, including DVMs, based on labor operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps or development/skill gaps
• Participate in the utilization of innovative technology and the evaluation of platforms and technology by providing frequent, productive feedback
• Approve and monitor timesheets for payroll 
• Manage of relief coverage as needed 
• Aid in conflict resolution among team members and members, collaborating with People Operations as needed 
• Lead and participate in activities that support the well-being of the in-clinic team to ensure the health and wellness of the team is always top of mind
• Ensure inventory supply levels and resources allow team to function at optimal capacity
• Foster an environment of continuous learning, improvement and excellence

You Have:

• 3+ years of leadership role experience with a passion for people leadership
• Previous veterinary experience strongly preferred 
• Exceptional communication skills both verbal and written 
• Managerial courage and the ability to do the hard things first when it comes to supporting what’s best for the team
• The ability to create a sense of belonging and strong team morale
• The skill set to establish open dialogue, feedback and collaboration among the team
• The ability to create trust among team members and gain confidence of others through connection, integrity, and authenticity
• Experience in managing labor plans and budgets and the ability to problem solve efficiently & effectively
• A collaborative go-getter attitude who is willing to roll-up your sleeves and be hands-on
• High emotional intelligence and a leader when it comes to being adaptable and flexible to the needs of the team, members and business

Our Promise To You:

• Full benefits package including access to mental health support, continuing education, and mentorship opportunities
• A collaborative team who has your back and will welcome you as part of the pack
• Time for you and your loved ones: great PTO and discounted Juno Vet services for pets
• An opportunity to make a positive impact for those around you 

The role of Practice Manager at Juno may require evening and weekend work, in addition to managing direct reports as well as working closely with the team leads working with members who may be experiencing emotional distress and/or frustration, as well as managing challenging members and patients. This position will be based in our clinic with occasional travel required locally for training and cross functional meetings with our Clinic Support Centre team.

We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something different than what’s already out there. So were we — let’s meet.

Interview Process

• Discovery Video Call with Director, Talent (45 minutes)
• Video Screen Call with Head of People Ops (45 minutes)
• Video Interview with Head of Operations (30 minutes)
• Video Interview with Medical Operations team (30 minutes)
• In-clinic interview with PM & Lead DVM
• Offer

Compensation for this position

Juno Veterinary is committed to compensating our team members fairly, with clarity and of course, with their growth in mind! This role has a salary compensation range of $75,000 to $100,000 per year. There is a bonus component applicable for this role that presents the opportunity for additional earnings on top of your base salary.  We’re going to keep it real with you. This range reflects the variations in experience and skillset an individual could possess within this role, as well as the growth and experience that would be needed to meet the top end of the range. (i.e., from building your skills, to becoming accomplished, to being highly proficient, all the way to achieving excellence in this role).

It's also possible to join Juno at a salary/wage above this range, which would mean you are at the very top end of experience and knowledge or perhaps you are someone who  is currently working with Juno and has had the opportunity to make a significant and positive impact on our patients and our community and is thriving while doing it. 

As you progress through the interview process we will be sure to discuss compensation thoroughly and clearly to support your growth and next steps in your career.

Juno Veterinary uses AI as part of our interview screening process, to help us take notes during our conversations and to create summaries for reference. Beyond that, please rest assured, any decisions in hiring are made by a human!

A note on this posting: This expression of interest is for anticipated future Vancouver PM opportunities; it is not for an existing vacancy. Applying lets us learn about you and reach out if a relevant opportunity arises. It does not guarantee an interview or offer. For immediate openings, please see Juno’s current roles.

If you’ve made it this far, you’re probably looking for something different than what’s already out there. So were we, let’s meet.

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!