Licensing Specialist

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

POSITION SUMMARY

The Licensing Specialist supports Empower’s growth and continuity of service by managing accurate, timely customer and facility licensing activities across state and federal jurisdictions. In a hyper-growth, highly regulated 503A/503B environment, this individual contributor owns application coordination, renewal follow-through, eligibility reviews, and organized, audit-ready licensure records. The role translates licensing requirements into clear procedures, anticipates deadlines, and identifies documentation gaps before they delay customer access or facility operations. Working with external licensing firms and internal Quality Assurance, Operations, and Legal teams, the specialist resolves discrepancies and communicates licensing status clearly. Success requires independent prioritization, disciplined execution, sound judgment, and rapid learning as requirements and business needs evolve. By strengthening work processes and maintaining dependable records, the specialist supports compliant expansion while preserving accuracy, accountability, and responsive service across licensing activities.

RESPONSIBILITIES

Customer and Facility Licensing

• Eligibility Review: Review customer documentation against established approval criteria to confirm service eligibility and identify missing or inconsistent licensing information.
• License Verification: Verify provider and facility licensure status, obtaining updated information and recording changes accurately to support dependable customer and facility records.
• Facility Compliance: Verify facility licensing compliance with applicable Food and Drug Administration and Drug Enforcement Administration requirements, identifying discrepancies for resolution.

Application Execution and Record Integrity

• Application Coordination: Coordinate new license applications with external licensing firms, confirming submission accuracy, completeness, and clear communication throughout the application process.
• Renewal Management: Prioritize license renewals against expiration dates, follow up on outstanding requirements, and coordinate timely submissions to prevent licensing gaps.
• Record Accuracy: Maintain organized, audit-ready licensure records and communicate licensing status through accurate documentation using Microsoft Office, including Excel and PowerPoint.

Process Ownership and Collaboration

• Procedure Development: Develop and implement customer account approval and facility licensing procedures that align regulatory guidelines with Empower standards and operational needs.
• Issue Resolution: Resolve licensing discrepancies with Quality Assurance, Operations, and Legal, clarifying conflicting information and following through on agreed actions.
• Workflow Improvement: Identify recurring licensing process obstacles and improve work practices to reduce rework, strengthen documentation accuracy, and support timely service.

KNOWLEDGE AND SKILLS

• Knowledge of state and federal licensing requirements, customer eligibility reviews, and provider and facility licensure verification within established regulatory guidelines.
• Proficiency in Microsoft Office, including Excel and PowerPoint, to organize licensing information, maintain accurate documentation, and communicate status clearly.
• Ability to prioritize applications and renewals independently, interpret conflicting documentation, and coordinate resolution with external licensing firms and internal stakeholders.
• Skill in developing clear licensing procedures, identifying recurring process obstacles, and improving workflows without compromising record accuracy or regulatory compliance.

EXPERIENCE AND QUALIFICATIONS

• At least 3 years of licensing or compliance experience, with responsibility for accurate documentation, deadline management, and coordination with stakeholders required.
• Demonstrated ability to interpret state and federal licensing requirements, organize detailed records, and manage competing deadlines independently required.
• Healthcare industry experience involving licensing or compliance, with familiarity reviewing provider or facility documentation and supporting accurate licensing records preferred.
• Bachelor’s degree; equivalent combinations of education and practical experience are welcome, provided candidates meet the required licensing or compliance experience preferred.
• Certified Pharmacy Technician credential, supporting familiarity with pharmacy operations and terminology relevant to customer eligibility and facility licensing activities preferred.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.