Salesforce Architect

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

POSITION SUMMARY

The Senior Salesforce Architect plays a pivotal role in driving Empower's business outcomes by using AI to enhance speed, scale, quality, and decision-making in a highly regulated 503A/503B environment. This role owns Salesforce architecture strategy and execution, ensuring solutions align with Empower’s hyper-growth trajectory, business goals, and regulatory requirements.

RESPONSIBILITIES

Technology Strategy

• Architectural Leadership: Design and implement scalable Salesforce architecture that supports Empower’s strategic goals, improves business processes, and maintains compliance in a regulated healthcare environment.
• AI Integration: Develop AI-enhanced solutions that improve automation, operational efficiency, customer engagement, and decision-making within Salesforce.
• Innovation Roadmap: Build and maintain a forward-looking roadmap that incorporates emerging technologies into Salesforce architecture and supports long-term business value.

Operational Excellence

• Process Optimization: Optimize business processes through Salesforce, using AI to streamline workflows, improve productivity, and reduce operational risk.
• Quality Assurance: Oversee quality assurance protocols for Salesforce projects, leveraging AI tools to improve testing, delivery quality, and continuous improvement.
• Performance Metrics: Develop and monitor KPIs to measure Salesforce solution effectiveness and provide actionable insights for strategic decision-making.

Team Leadership

• Mentoring & Development: Lead and mentor Salesforce professionals, fostering a culture of learning, innovation, and responsible AI adoption.
• Collaboration & Communication: Build strong relationships with stakeholders to ensure Salesforce initiatives align with organizational goals and project priorities.
• Resource Management: Manage resources strategically and apply agile methodologies to support efficient, adaptable project delivery.

Compliance & Security

• Regulatory Adherence: Ensure Salesforce solutions comply with applicable industry regulations and security standards.
• Data Privacy: Implement data privacy practices within Salesforce to protect customer and organizational information.
• Audit Preparedness: Maintain documentation and evidence of compliance practices to support internal and external audits.

KNOWLEDGE AND SKILLS

• Expertise in Salesforce architecture and design, with a focus on AI integration.
• Proven ability to develop and execute technology strategies aligned with business goals.
• Strong leadership skills, with experience mentoring and developing high-performing teams.
• Deep understanding of regulatory compliance, data governance, and data privacy in a technology environment.
• Excellent communication, collaboration, and stakeholder management skills.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience in Salesforce architecture and technology leadership roles.
• Demonstrated expertise in AI technologies and their application within Salesforce.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.