Integration Engineer

Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As an Integration Engineer, you will assist clients in successfully configuring, implementing, integrating, and launching their accounts. You will be responsible for owning the client relationship during onboarding, answering client questions, taking any requested Zoom calls, and leading specialised training on basic platform adoption. You will also be responsible for following the onboarding process and escalating any issues to their managers.

In addition, you will be responsible for learning impact.com's technology and assisting with proposing and implementing technical solutions for our clients. Working alongside Solutions Architects, Client Success, and other internal teams, you will interact with clients across business and technical domains, answering questions about the integration process, best practices, and impact.com's technology to ensure timely implementations.

What You'll Do:

• Stay current with impact.com’s platform capabilities, product enhancements, and relevant industry trends.
• Responsible for a portfolio of new accounts, including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. 
• Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
• Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to keep project timelines on track.
• Support the design and integration of technical solutions for new and existing clients.
• Lead technical discovery and solution discussions to understand client requirements and propose optimal solutions based on client objectives.
• Contribute to the creation and maintenance of technical integration documentation.
• Troubleshoot and resolve technical issues encountered during client onboarding.