Support Engineer
Posted 23 Sep 2026
Advertised as “Lead Support Engineer (f/m/d) ”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Field of studyComputer Science, Engineering (or related)
Study levelBachelor's
Our Order and Inventory Management Team is looking for a Support Engineer (f/m/d) - Domain Manager on a Permanent Contract based in Lille.
Passionate about logistics innovation, our team of 10 designs and operates the global digital solutions orchestrating Decathlon's order and stock flows. Our impact: guaranteeing the right product in the right place at the right time for our stores, warehouses, and marketplaces worldwide. Our challenges: accelerating the group's digital transformation, integrating new business models (circular economy, wholesale), and preparing the transition to SAP S/4HANA.
YOUR FUTURE CONTRIBUTION
As a Support Engineer (f/m/d), you will ensure the stability, efficiency, and evolution of our order and stock orchestration tools. Your core responsibilities include:
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Run Management & User Commitments: Organize daily ticket resolution, ensure service level agreements (stock accuracy KPIs, dispatch timing), and provide dedicated support during peak commercial periods.
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Incident Resolution & Continuous Improvement: Perform root cause analysis, enhance monitoring tools (dashboards, control towers), and automate recurring tasks leveraging tech and AI.
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Transformation Projects & SAP: Challenge upcoming product features with the project team, drive updates on our SAP ECC module (SD/MM), and help prepare the S/4HANA migration planned for 2028.
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Communication & On-Call Rotations: Maintain transparent communication with stakeholders during incidents or maintenance, and participate in on-call rotations for critical operations.
WHAT YOU BRING
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Education & Background: Engineering degree (preferably in Computer Science) or equivalent experience.
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Functional & Technical Expertise: Strong understanding of supply chain processes combined with proven experience on SAP modules (SD and MM).
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Automation Mindset: Passion for eliminating manual repetitive tasks, tracking data performance, and integrating AI into daily operations.
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Soft Skills: Team player spirit ("Play Collective"), clear communication, strong prioritization skills, and collaborative leadership.
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Languages: Fluent English is mandatory (daily international scope).
TECH STACK
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ERP / Systems: SAP ECC (SD & MM modules), S/4HANA roadmap.