Slab Gallery Manager

Slab Gallery Manager

OVERVIEW
Starting wage is based on several factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits.

The Slab Gallery Manager is responsible for overseeing the daily operations of the slab gallery, ensuring exceptional customer experience while maintaining accurate inventory, operational efficiency, and a safe, organized showroom. This role leads the gallery team, partners with sales and operations, and ensures customers receive expert guidance throughout the slab selection process.

The ideal candidate is a customer-focused leader with strong organizational skills, experience managing inventory, and the ability to build relationships with homeowners, designers, builders, and internal teams.

Essential Responsibilities

Gallery Operations

• Manage the day-to-day operations of the slab gallery to ensure a clean, organized, and welcoming environment.

• Ensure all slabs are properly displayed, labeled, and easily accessible for customer viewing.

• Maintain showroom appearance and merchandising standards that reflect the company's brand.

• Monitor gallery traffic and staffing levels to provide excellent customer service.

• Demonstrate efficient and safe operation of overhead cranes, forklift, and material-handling equipment to support slab movement, storage, display, and customer selection activities.

Customer Experience

• Welcome and assist homeowners, designers, builders, fabricators, and contractors during slab selection appointments.
• Provide product knowledge and educate customers on natural and engineered stone characteristics, finishes, and applications.
• Coordinate slab holds, releases, and customer selections in accordance with company policies.
• Resolve customer concerns professionally and escalate issues when appropriate.

Team Leadership

• Hire, train, coach, and develop gallery team members.
• Schedule staff to meet business demands while managing labor costs.
• Conduct regular performance discussions and provide ongoing feedback.
• Foster a positive, collaborative, and customer-focused work environment.

Inventory Management

• Maintain accurate slab inventory within company systems.
• Coordinate incoming slab deliveries and placement within the gallery.
• Monitor damaged, discontinued, or slow-moving inventory and communicate with purchasing and operations.