Field of studyComputer Science, Information Technology, System Administration (or related)
Study levelAssociate degree or higher
Original posting
The field of gene therapy is growing rapidly and Genezen is here to meet the exacting needs of our clients. We provide process development, produce GMP viral vectors, and provide cell transduction for gene and cell therapy clinical trials and are proud to be a part of the process that leads to new cures.
WORKING AT GENEZEN
Many people have worked in environments where you feel like just another nameless part of an enormous machine. Genezen is different. We want our employees to be innovative, collaborative problem solvers who are dedicated to meeting the challenges of working at a fast-growing company. We are dedicated to empowering our employees to be their best and making Genezen a rewarding place to work. Every employee contributes to the success of the company and you can be part of that team.
JOB SUMMARY
Part of the Global IT team, the Senior System Administrator is an IT expert and professional, responsible for setting up and maintaining IT systems, servers and infrastructure, based in Lexington, MA, but working across all locations. As System Administrator, you maintain the accessibility and uptime of GxP and corporate IT systems and services and are responsible for implementation and support of the Enterprise Systems and Laboratory Computer Systems. You ensure that all IT services are maintained to a high standard and provide day to day support as required. You ensure that all incidents are properly addressed and make recommendations for improving the company’s IT systems. You configure a resilient and secure IT architecture compliant to regulations and company policies, to ensure the success of the business.
You initiate and execute IT Projects based on the overall IT strategy and priorities and work with IT staff, internal customers, vendors, service partners, auditors and other stakeholders to ensure the right solutions are delivered, leading to better collaboration and tighter feedback loops across teams globally.
This role is expected to be on-site at our Lexington, MA location.
ESSENTIAL JOB FUNCTIONS
Responsible for the maintenance, configuration, and reliable operation of computer systems, network devices, and virtualization in all facilities systems
Responsible for system security, software updates, and change control procedures
Responsible for capacity, storage planning, and database performance
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes per Computer System Validation SOPs and protocols
Ensure that the IT environment is compliant to relevant regulatory and quality requirements.
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Lead helpdesk support efforts, making sure desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Provide support to colleagues in both Lexington and Fishers facilities
Participate in internal audits and audits by external groups
Communicate to vendors, support-companies and third parties
Customer Service oriented with attention to detail and quality
Reliable, consistent, and proactive
Ability to address multiple projects and adapt to changing priorities
Self-motivated and passionate to learn and adopt new technology and methodologies
Capable of day-to-day problem solving and taking responsibility for decisions
Experienced in resolving multi-disciplinary multifunctional process problems
Can work independently, ability to manage own workload
Able to adapt focus to changing priorities
Team-oriented and generous in sharing knowledge and enabling others
Process improvement
Good administration skills
Experience in a multi-cultural international organization is preferred
Experience with working in a commercial organization
SPECIAL JOB FUNCTIONS
Adaptability required as work schedule may change based on business needs
Criminal background check required
Other duties as assigned
KNOWLEDGE, SKILLS AND EXPERIENCE
EDUCATION / CERTIFICATIONS / LICENSES
Essential/Desired
Education Level – Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or closely related field, or equivalent experience required
Essential
ON-THE-JOB EXPERIENCE
7+ years of experience supporting IT infrastructure
Essential
Experience in implementing Controlled Change and Patch Management of GxP systems a plus
Essential
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Essential
SKILLS / ABILITIES
Excellent computer, verbal, and written communication skills
Essential
Working knowledge of virtualization, VMWare, or equivalent (Hyper-V, IAAS Azure, AWS)
Essential
Strong knowledge of cloud, systems and networking software, hardware, and networking protocols.
Essential
Experience with scripting and automation tools (e.g. PowerShell)
Essential
A proven track record of developing and implementing IT strategy and plans
Essential
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols including experience with Veeam backup Software
Essential
Able to execute and report on IT led projects
Essential
**PAY RANGE:
**The annual salary range for this position is $140,000-$165,000.
PHYSICAL DEMANDS
WORK ENVIRONMENT
Regularly sit for long periods of time.
MOVEMENT
Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms
Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl
LIFTING
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
VISION
Frequently utilize close vision and the ability to adjust focus
COMMUNICATION
Frequently required to communicate by talking, hearing, using telephone and e-mail
GENEZEN'S CURES VALUE-BASED COMPETENCIES
Committed to Science
We are committed to scientific excellence, staying current with industry developments, making data-driven decisions, and pursuing innovation to advance healthcare.
Urgency in action for the patients
We operate with urgency and a commitment to delivering timely treatments to patients by accelerating our partners' programs.
Resilience & Grit in operations
We are committed to overcoming challenges, learning from failures, and persistently striving for success.
Execute with Excellence & Integrity
We are dedicated to delivering quality results and upholding ethical principals.
Solutions driven for our partners
We are committed to being a proactive, collaborative, creative and open-minded partner.
Nothing in the job description for this role restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
This position requires a criminal background check.
Genezen is an Equal Opportunity Employer.
Genezen participates in EVerify.
Genezen is interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas.
Genezen has operates two locations: one in Fishers, Indiana and the second in Lexington, Massachusetts.
Fishers is a suburb of Indianapolis. Fishers was named the #1 place to live in the US by Money Magazine in 2017 for its livability, safety and entrepreneurship. Fishers is one of the fastest growing communities in Indiana and is dedicated to supporting a high quality of life for all its residents. Nearby Indianapolis is home to professional and college sports teams, the Indy 500, a growing art community and the world’s largest children’s museum--to name just a few reasons why this area is a great place to live.
Lexington, Massachusetts, located just northwest of Boston, is renowned as a historic suburb with a rich cultural heritage. It boasts picturesque New England charm, tree-lined streets, and a vibrant community. Known for its pivotal role in the American Revolution, Lexington offers visitors and residents alike a blend of historical landmarks, modern amenities, and a strong sense of community pride.