Client Success Manager

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

Scope of Role

The Client Success Manager will be responsible for managing the end-to-end lifecycle of client relationships, ensuring the successful adoption of our technology and services. You will work closely with clients to establish best practices, identify opportunities for growth, and provide guidance on how to maximize the effectiveness of our technology and services offerings. You will also collaborate cross-functionally with teams such as Solutions, Business Development, Marketing and Product to drive account growth and client satisfaction. This role is open to candidates located on the U.S. West Coast or Southwest region.

JOB DESCRIPTION

What you’ll be responsible for:

Client Lifecycle Management:

• Manage and guide clients throughout their entire lifecycle, from initial onboarding to renewal.
• Develop strong, long-term relationships with key stakeholders, ensuring the highest levels of satisfaction with both our software and services.
• Oversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services.
• Monitor account health, identifying and mitigating risks to client retention.

Cross Departmental Collaboration

• Partner with Client Success Director to understand clients' evolving needs and to identify opportunities for growth.
• Collaborate with Product and Engineering teams to ensure that client feedback is effectively communicated and that feature requests or issues are prioritized and addressed.
• Work with the marketing team to identify client success stories and create case studies or testimonials to help promote our brand.

Client Retention & Growth

• Drive client renewals and help to reduce churn by ensuring clients see continuous value from our technology and services.