Channel Performance & Evaluation Specialist

Role       : Channel Performance & Evaluation Specialist
Location : ADIB HQ                            

Role Purpose:

Accountable for delivering and implementing actionable insights to enhance ADIB’s branch throughput. Collaborates with all internal stakeholders to prepare both periodic and ad hoc reports, and provides technical support, particularly regarding monitoring, reporting, evaluation, and governance matters.
    
Key Accountabilities of the role      
1]    Performance and evaluation analysis 

• Clean and enter data routinely to ensure completeness and high quality.
• Monitor and review data for errors, report discrepancies to the team, and suggest solutions to uphold data integrity.
• Support the team leader in developing and improving database collection and aggregation tools for efficient management and reporting.
• Create and update pivot tables and charts for key performance indicators and fulfill ad hoc requests with relevant reports and visualizations.
• Keep master copies of data collection forms updated and store all documentation electronically for team access.
• Prepare regular presentations by compiling, organizing, and structuring data to reflect performance at various levels (Area, Branch, or phases).

2] Incentive and Booster criteria and calculation

• Handle monthly incentive payouts by accurately preparing calculation, coordinating with teams, verifying data, and resolving discrepancies to ensure timely distribution. 
• Own incentive-related data analysis and reporting, compiling and analyzing data to generate insights for decision-making. 
• Implement strong control and validation procedures for all incentive data, tracking KPIs such as payout accuracy, processing time, and error rates.
• Set up automated checks to quickly find and fix data anomalies.
• Maintain clear documentation of validation processes and provide reports or dashboards highlighting KPIs and discrepancies to ensure data integrity and drive continuous improvement.
• Regularly review and recommend updates to incentive policies in line with management goals by monitoring their effectiveness and suggesting improvements.
• Support drafting and proposing incentive criteria and policies as directed by management, organizing information and aligning proposals with strategic objectives.

3] Performance Evaluation Support

• Work with stakeholders and management to deliver accurate, timely data for annual appraisals.
• Gather, clean, and share performance data to ensure fair assessments across teams and branches.