Delivery Analyst

Position Overview: 

As a Delivery Analyst  you are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering operations risk management solutions. This role is expected to be an expert in the Diligent Operational Risk Management solutions and collaborate with internal teams to get the job done.

Key Responsibilities

• Utilize your product and domain expertise to deliver the customer requests and create a delightful customer experience.
• Responsible for the timely and quality delivery of the services requested by customers.
• Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams.
• Document and maintain the standard operating procedures for performing the customer specific request.
• Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product.

Required Experience/Skills 

• 2-5 years of experience in an internal or external client-facing or consulting role
• Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals.
• Strong passion for Compliance, Vendor management, Information security and/or Risk management field.
• Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment
• Experience in Microsoft Office especially using Microsoft Excel
• Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.

Preferred Experience/Skills

• Amazing communication skills
• Demonstrate effective time management and ability to multi-task in a fast-paced environment
• Experience with GRC and/or analytics tool is a plus
• Experience in a platform-based product/solution is an added advantage.

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About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.