BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 3+ yrs
Management level: Individual contributor

Compensation

No salary listed for this role.

Role speciality

Agentic AIIT Service Management Automation

Useful technologies

AiseraCopilotDataverseJavaScriptJSONKore.AIMCPMicrosoft 365Microsoft Graph APIMoveworksNexthinkOAuth 2.0OktaPower AppsPower BIPower PlatformPowerShellPythonRESTRezolve.aiSailPointServiceNowSOAP

Original posting

Agentic AI Engineer (ITSM & Enterprise Automation) -Night Shift

Minimum Qualifications:

Looking to build and operate next generation AI driven IT operations in a modern enterprise environment? Join us as AI Ops / IT Automation Engineer and help transform IT service delivery through agentic AI, workflow orchestration, and intelligent automation.

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid.

We are modernizing IT operations to deliver reliable**, scalable, and employeecentric IT service experience**. This role will help design, build, and run agentic AI workflows that improve selfservice adoption, reduce ticket volumes, and shorten timetoresolution while maintaining strong governance, auditability, and security.

This pivotal role requires expert understanding and hands-on knowledge of AI assisted ITSM automation, workflow orchestration, integrations, and enterprise platforms (Microsoft 365, Nexthink, Okta, endpoint management, and ITSM tooling), with working experience across an agentic AI ITSM studio (Agents, Workflows, Apps, AI Functions, Integrations, Knowledge, Triggers, Models, dashboards, and human collaboration).

Responsibilities:

Serve as an AI Ops / IT Automation Engineer responsible for AI driven IT operations and automation
Experience with Prompt Engineering, including designing, testing, and optimizing prompts for AI agents and workflow execution.
Hands-on experience with Conversational AI, chatbot orchestration, and AI-driven employee self-service solutions.
Experience building Knowledge Ingestion Pipelines for structured and unstructured enterprise data sources including KB articles, PDFs, logs, and documents.
Experience integrating Microsoft 365 services using Microsoft Graph API.
Strong understanding of OAuth 2.0, API authentication, authorization flows, and enterprise identity integrations.
Experience designing Event-Driven Integrations using webhooks, triggers, and asynchronous workflow patterns.

More openings like this

Agentic AI EngineerSupermetrics · Dublin; Helsinki Security Operations Manager66degrees · India Technical LeadAllianz SE · India Security ArchitectChargePoint · IN-HR-Gurugram-418-419 See all IT, Infrastructure & Cybersecurity openings →