Operations Manager

• Salary: Up to £65,000 + Annual Bonus

• Hours: 37.5 per week Monday to Friday

• Location: London. Hybrid role - typically operates on a hybrid basis of three days in the office/on sites and two days from home (which will flex to meet business demands).

• Benefits: 25 days AL + BH, Life Insurance, Pension Scheme, up to 9% employer contribution, Private Medical Benefit including dental and optical, EAP, salary sacrifice schemes, gym & retailer discounts.

FIM (Fulcrum Infrastructure Management) is a management services company responsible for overseeing a portfolio of social infrastructure assets on behalf of our parent company, Meridiam, a leading global infrastructure investment manager.

We are seeking an experienced and proactive Operations Manager to join our team and support the operational management of a portfolio of healthcare assets. This role will play a key part in ensuring contractual compliance, operational performance and stakeholder satisfaction across a complex PPP/PFI environment.

Key Requirements

• Experience working within a PPP/PFI, NHS LIFT, Healthcare FM or similarly complex contractual environment.
• Strong understanding of facilities management, contractual compliance and operational performance management.
• Experience managing contractors, suppliers and stakeholder relationships across multiple sites.
• Excellent communication, report writing and stakeholder management skills.
• A proactive and solutions focused approach, with the ability to identify opportunities for improvement and drive positive outcomes.

About the Role

Reporting to the Assistant General Manager, the Operations Manager will support the operational oversight of a portfolio of healthcare assets, ensuring services are delivered in accordance with contractual requirements and performance standards.

You will work closely with the FM partner & service providers, contractors, tenants and key stakeholders to monitor operational performance, manage contractual compliance and support the delivery of high quality facilities management services.

The role will involve undertaking regular site inspections, reviewing performance data, managing operational issues and ensuring that health and safety obligations are effectively discharged.

 You will also support contractor management activities, monitor lifecycle and defect resolution programmes, contribute to governance and performance reporting, and work collaboratively with stakeholders to identify opportunities for service improvement and enhanced asset performance.

About You

You are an organised and commercially aware operational professional with experience working within PPP/PFI, NHS LIFT, healthcare estates, facilities management or similarly complex contract led environments.

You understand the importance of strong stakeholder relationships, contractual compliance and effective operational management in delivering successful outcomes.

You are a confident communicator who can build credibility with stakeholders at all levels and effectively manage competing priorities. With a strong attention to detail and a proactive approach, you are comfortable analysing performance information, resolving issues and identifying opportunities to improve service delivery.

Resilient, professional and solutions focused, you enjoy working collaboratively and are passionate about delivering high standards of customer service and operational excellence. 

You will ideally hold a qualification in Facilities Management, Building Services, Construction, Property or a related discipline, supported by practical experience in a contract led operational environment. Experience within PPP/PFI, NHS LIFT or healthcare estates environments is highly desirable, together with a sound understanding of facilities management operations, contractual compliance and performance management.

Our Values:

• Supportive - We embrace partnership working.
• Ethical - We act with integrity.
• Innovative - We take ownership for understanding and improving FIM.
• Ambitious - We continually strive to deliver the best possible service.
• Passionate - We are proud of the part we play in FIM & the service we deliver.

Application Process:

• Application & CV Screening
• First stage interview with General Manager & Assistant General Manager
• Second stage interview with Head of HR & FIG CEO

As part of this interview process, you will be required to complete a Profiling Assessment and may be required to complete a case study assessment