Observability Engineer

Overview

Build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide.

Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises, Kubernetes, and the cloud, making maps, geographic information, and analyses available on any device, anywhere, at any time. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software.

As a Product Engineer for observability, you will work with our cross-functional global team of product engineers, developers, and writers to design and implement the best observability patterns with a particular focus on leveraging AI and data‑driven techniques to deliver automated root cause analysis and intelligent sizing recommendations. You will be actively involved with designing, writing, building, and delivering existing and next generation ArcGIS Enterprise observability using software development and quality assurance practices.

Responsibilities

• Translate customer needs and industrial trends into technical requirements for future ArcGIS Enterprise software releases
• Design and evolve end-to-end observability pipelines, spanning metrics, logs, traces, and events, across ArcGIS Enterprise deployments
• Contribute to the design of AI Driven Root Cause Analysis (RCA) capabilities that accelerate troubleshooting and incident resolution
• Partner on the design of data driven models to generate sizing and capacity guidance for customers
• Collaborate with product engineers and development engineers on software project teams to build new ArcGIS Enterprise software releases
• Share workflows in help topics, blog articles, presentations, tutorials, and samples
• Troubleshoot and triage customer issues
• Review and analyze automated test results, report status on software quality and stability, and certify software quality

Requirements

• 5+ years of experience with ArcGIS Enterprise and ArcGIS platform technologies
• Solid foundation of observability concepts: metrics, logs, traces, SLIs, SLOs
• Hands-on Experience with Prometheus / Grafana
• Robust experience developing and implementing test plans and test automation
• Experience working with Python, Java, or other scripting languages
• Strong experience translating customer needs (in observability) into technical requirements for the team