Product Engineer

Overview

Join the Network Diagram team and help shape advanced network visualization and analysis capabilities across ArcGIS. We’re looking for a Senior Product Engineer who combines strong analytical skills, domain curiosity, and a passion for building high-quality, user-centered software.

In this role, you will play a key part in defining, validating, and communicating Network Diagram capabilities, with a strong focus on integration with Utility Network workflows. You will collaborate closely with development teams to refine requirements, influence product design, and ensure a seamless and effective user experience. You will also contribute to the quality of the product through thoughtful validation, exploratory testing, and real-world scenario analysis.

This is a highly collaborative role that blends product thinking, domain expertise, and hands-on investigation to deliver meaningful value to our users.

Responsibilities

• Build deep expertise in Network Diagrams and Utility Network workflows, contributing to product direction and design decisions
• Collaborate with engineering teams to refine requirements, scenarios, and expected system behavior
• Use domain knowledge and AI-assisted analysis to explore workflows, identify gaps, and improve user experience
• Validate capabilities through exploratory, scenario-based, and data-driven approaches grounded in real-world use cases
• Apply sound testing practices and use scripting and AI-assisted techniques to improve coverage and efficiency
• Identify, reproduce, and help resolve issues in collaboration with development teams
• Investigate customer-reported issues using real workflows and AI-assisted analysis to accelerate understanding and resolution
• Evaluate product behavior using utility and network scenarios to drive meaningful improvements
• Contribute to best practices that support successful customer adoption of Network Diagram capabilities
• Create clear, high-quality documentation, guidance, and examples that support user success
• Communicate complex technical concepts effectively across teams and to users
• Leverage AI-assisted tools to improve clarity, consistency, and efficiency in content and communication

Requirements

• 5+ years of experience in a GIS, software development, or related technical environment
• Experience with network visualization, diagrams, or schematics
• Experience with utility or telecommunications networks and their data models and workflows
• Experience with Python for scripting and automation