Application Support Engineer

Job Title: L2 Application Support Engineer

Key Skills: Java, C, ETL, Shell script.

Location: São Paulo

Mode: In-person

We at Coforge are hiring L2 Application Support Engineer with the following skill set.

Key Responsibilities

• Work actively with team members to analyze and resolve application issues.
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.
• Automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts/processes that can be automated.
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability.
• Actively participate in Change management process with view to manage risk in production environment.
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.
• Develop reports that provide trending statistics to track and manage application health and support service performance.
• Willing to learn and troubleshoot/support proprietary technologies not available through market place.

Required Skills & Qualifications

• Computer Science concept of Data Structures in practical use cases.
• Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.
• Good unix trouble shooting skills.
• Good understanding of ETL / batch processes and capacity management.
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions.
• One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
• One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
• One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2.