Salesforce
Posted 15 Jul 2026
Advertised as “Senior Salesforce - Comm Cloud Resources”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
Salesforce Communications CloudSalesforce Service Cloud
Useful technologies
AgentforceApexCopadoDataRaptorsExperience CloudFlexCardsLightning Web ComponentsOmniScriptsOmniStudioPlatform EventsRESTSalesforceSalesforce Communications CloudSalesforce Data CloudSalesforce Service CloudSOAPTM Forum
Preferred qualifications
CertificationsService Cloud Consultant, Communications Cloud Accredited Professional, Platform Developer I, Application Architect, System Architect
Job Title: Senior Salesforce
Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado
Location: Brazil
Mode: Remote
We at Coforge are hiring Senior Salesforcewith the following skill set.
Key Responsibilities
- Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations.
- Configure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency.
- Leverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product Catalog, service processes, and customer lifecycle management, where applicable.
- Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation to meet complex business requirements.
- Design and implement integrations with enterprise applications using REST/SOAP APIs, Platform Events, and middleware technologies.
- Provide technical leadership and solution architecture guidance, ensuring adherence to Salesforce best practices, scalability, security, and governance.
- Collaborate with business stakeholders to define customer service strategies, chat workflows, agent enablement, and cross-cloud solution designs.
- Enable and support DevOps practices through Copado, including version control, CI/CD pipelines, automated deployments, and release management.
- Support user adoption through training, documentation, production support, and continuous platform optimization.
- Stay current with Salesforce seasonal releases, Communications Cloud enhancements, AI capabilities, and emerging platform technologies, recommending improvements where appropriate.
Required Skills & Qualifications
- Proven experience designing and implementing Salesforce Service Cloud solutions in enterprise environments.
- Hands-on experience with Salesforce Communications Cloud, including industry-specific capabilities and customer service processes.
- Strong understanding of CRM processes, Case Management, Omni-Channel Routing, Digital Engagement, chat, messaging, and customer support operations.
- Experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and platform declarative tools.
- Experience integrating Salesforce with external systems using APIs and middleware platforms.
- Hands-on experience with Copado or equivalent Salesforce DevOps platforms, including CI/CD and release management.