Application Support Engineer
Posted 21 Jul 2026
Advertised as “Senior SRE Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–5 yrs
- Management level
- People management
- Contract
- Full-time
- Visa sponsorship
- Not offered
Compensation
No salary listed for this role.
Role speciality
Application SupportSite Reliability Engineering
Useful technologies
AppDynamicsAWSAzureDatadogGCPGrafanaITILKubernetesLinuxMuleSoftOpenShiftOpenTelemetryPostmanPythonSeleniumServiceNowSplunk
Preferred qualifications
Field of studyComputer Science, Engineering (or related)
Study levelBachelor's or higher
Application Support Engineer (Site Reliability Engineer)
Location: USA
Job Type: Full-Time, no visa sponsorship available
Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
What You'll Do
As an Application Support Engineer, you will:
- Be part of a global production operations team responsible supporting external facing web applications.
- Manage incidents, perform root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
Key Responsibilities
- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Create, document, and iterate application monitoring including alerts and synthetic tests
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.
Qualifications
- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).
- Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
- Familiarity with AWS and/or Kubernetes architecture.
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.