Customer Service Representative

First National Bank of America is seeking customer-focused bilingual candidates to join our Call Center team. We are willing to train individuals who possess exceptional communication and customer service skills, regardless of their previous work experience.

The ideal candidate is goal-oriented, thrives in a fast-paced environment, and enjoys helping customers. As a valued member of our team, you will work alongside dedicated professionals committed to providing outstanding service while assisting customers with a variety of inquiries and situations.

Compensation

• Competitive hourly wage
• Monthly performance-based incentive opportunities
• Shift premium for hours worked after 5:00 PM

Location: Our Lansing office is conveniently located near East Lansing, making it an excellent opportunity for local residents and students.

Responsibilities

• Answer incoming calls and other communications from loan customers and assist with a variety of inquiries
• Resolve customer requests in a timely, professional, and courteous manner
• Make outbound calls to provide follow-up support and exceptional customer service
• Accurately create, update, and maintain customer records

Qualifications

• Bilingual in Portuguese and English and/or Spanish and English required
• Strong communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Basic computer and data entry skills
• Ability to handle multiple tasks while maintaining attention to detail

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

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