Strategy And Operations Manager

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

About the Role

We're looking for a dynamic and results-driven Manager, Subscriptions Partnerships to join our Subscription EMEA Partnerships & Commercial team. Deliveroo Plus and Wolt+ are our subscription programmes, offering customers exclusive benefits like free delivery and special offers. In this role, you will lead strategic partnerships to drive awareness, engagement, and subscriber growth, while creating value for our members and partners alike.

You will be responsible globally for i) owning strategy and execution for our high-stakes strategic Deliveroo Plus / Wolt Plus distribution partnerships or benefits partnerships, ii) owning the relationships between our partners alongside our Global Business Development team, ensuring successful win-win relationships. You’ll work with the wider Subscriptions EMEA team and other cross-functional teams in the domains of Business Development, Marketing, Product, Engineering, Analytics and Finance, while taking full ownership of driving your initiatives to fruition and most importantly tangible results.

This is your opportunity to join one of the most successful growth companies in Europe and improve the daily lives of millions of people!

What You'll Be Doing

• Strategy: craft the short and long-term strategy for Deliveroo Plus/Wolt+ distribution and benefits partnerships that will enable faster growth and higher value proposition of our membership program globally, with high scalability
• New Partnerships: progress new partner negotiations in collaboration with our Global Business Development team, and launching them through successful go-to-market (GTM) processes
• Performance: Track and own key performance indicators and targets in the domain and, where necessary, drive correction actions. This might be by pulling short-term levers with our marketing team or forming up long-term product-driven features to solve for underlying drivers.
• Project Management: Lead the end-to-end implementation of new initiatives and launches, coordinating efforts across internal teams and external partners to ensure seamless execution
• Joint Business Planning and Relationship Management: Collaborate with partner counterparts to build strong relationships, create joint business plans, address key challenges, define mutual goals, and deliver innovative solutions.

What We’re Looking For

• Experience: 5+ years of proven and relevant experience preferably in (i) strategic business development, (ii) subscriptions and loyalty programs or iii) strategy & operations in a top tier tech/platform company / management consulting. Preferably demonstrated success in building and managing high-impact partnerships or collaborations with external stakeholders.
• Problem-solving skills: our team is in the business of solving hard problems and developing new solutions - not just in the abstract but also on the lowest level of detail
• People & project management skills: you’ll need to be able to inspire and persuade internal and external stakeholders from a broad spectrum of backgrounds in a cross-team setting and get them to work towards one goal in a coordinated, collaborative and efficient manner
• Drive, ownership and independence: you’ll be given responsibility and freedom in terms of how to get stuff done. In exchange, you’ll need to be comfortable and effective at being in the driver’s seat in your initiatives.
• Analytical skills and AI fluency: you’ll work with data every single day so spreadsheet, AI and data mastery is a must-have. As we have data on almost anything available, you’ll need to be comfortable to drive data driven decision making by distilling the key insights out of it, and using AI effectively. 
• Business acumen and eye for great customer experience: you’ll need to have good intuition about what works best for our customers to ensure that we focus on solving the right problems in the right way.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

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