Retail Store Specialist

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

Fender Music Corporation was founded in April 2015 as FMIC's Japan subsidiary and headquarters for the Asia Pacific region. Based in Tokyo, Fender Music Corporation is responsible for product sales, quality control, customer support, promotion, and the overall marketing of FMIC brands. It also develops and markets original Fender products in Japan and provides a variety of businesses and services to meet the needs of all players at home and abroad. 

Fender Music Corporation is seeking a Retail Store Specialist - Tokyo for our Tokyo office. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression. 

Position Summary:

As a Specialist at Fender, you create exceptional customer experiences that excite and help unlock creativity in all our customers. Whether they are picking up their first Fender, or their 100th, you help educate, excite, and find the perfect solution for the next step of their musical journey.

Key Qualifications:

• Ability to build excitement around Fender while delivering unforgettable customer service experiences.
• A passion for all things music and the ability to stay current on new trends in the music industry.
• Outstanding teamwork, approachability, collaboration, and communication skills. 

Position Description: 

A Specialist at Fender understands that while the people who visit our store are all looking for different things, they all want to experience everything that makes Fender such a cultural icon. You greet our customers and help them find exactly what will help them to take their creativity and love for music to the next level. You perform other roles to help ensure that every customer that enters our store is quickly greeted by friendly staff, beautiful visual merchandising, as well as helping your fellow team members. As musical trends are constantly changing, you stay up-to-date on what is new and exciting at Fender so you can share this excitement with our customers. You are measured both on your individual contribution as well as how we succeed as a team. You are motivated by helping to create passion in others around everything music and everything Fender.

Additional  Qualifications:

• Passionate about interacting with people of all ages and from all backgrounds.
• Willing to learn and Embrace Fender’s approach to customer service.
• Strong interpersonal skills including approachability, listening and demonstrating empathy.
• Flexibility with work schedule as work hours will depend on business needs.
• Experience playing guitar or bass or a willingness to learn.
• Strong communication skills in Japanese plus English is preferred. Trilingual ideally Chinese.
• Passionate about music and Fender products and the ability to always be learning new products and services.
• Understanding of POS systems, Microsoft Office and general technology skills.

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.